When dealers unlock their doors to begin a new day of business, the expectations of customers are extremely high but equally fragile. Customers call or visit dealerships because they need something or have a problem.

How your employees respond will determine whether customers leave the dealership with an exceptional impression of your business or leave and head to your competitor. Unfortunately, 85 percent of the more than 2,500 people called, recorded and evaluated by CSS missed key opportunities to build instant credibility with customers.

During this power packed webinar, Jim Facente, president of CSS, will share insights that have helped dealership personnel create lifetime relationships with customers. This webinar will center on proven techniques that are used by CSS to improve the skills of parts and service employees at dealerships throughout North America.

During this webinar, you’ll learn how top industry performers use three secrets that build instant credibility with customers to increase loyalty and build long-standing profitable relationships.