Let’s face it… we all have to deal with customers who are unhappy, upset and sometimes FURIOUS!

This webinar presented by Jim Facente, President of Creative Sales Solutions will provide your employees with a powerful and dynamic way to deal with these types of customers.

What You Will Learn

• The psychology of an angry customer
• What never to say to angry customer
• How to calm the customer by hitting them with the last thing they expect
• The one critical action you must take with an angry customer
• When and how to offer a solution
• How to turn an angry customer into one of your best customers