Voice of the Customer

SATISFYD’s Voice of the Customer (VoC) solution gives you the tools to gather and act on important customer feedback. Customer comments provide valuable insights that help drive innovation, improve profitability and generate demand for your products and services. VoC is the foundation needed to create a responsive, customer-centric environment at your dealership.

SATISFYD Dashboard

Why Get Customer Feedback?

SATISFYD Question

3 out of 4 people have spent more with a company because of a history of positive experiences. -Oracle

Companies that excel at customer experience grow revenues 4-8% above the market. -Bain & Company

40% of customers begin purchasing from a competitor because of their reputation for great customer service. -Zendesk

What’s in it for me?

  • Choose who, when and how often to survey customers
  • Get specific department data and reporting features
  • Get feedback within 2 weeks of interaction
  • Dealer experience focused survey, not product focused
  • Industry Benchmarking
  • Parts, Service, Sales, Rental, and Precision Ag Surveys