Voice of Customer

SATISFYD’s Voice of Customer (VoC) solution gives you the tools to gather and act on important customer feedback. Customer comments provide valuable insights that help drive innovation, improve profitability and generate demand for your products and services. VoC is the foundation needed to create a responsive, customer-centric environment at your dealership.

Why Get Customer Feedback?

3 out of 4 people have spent more with a company because of a history of positive experiences. -Oracle

Companies that excel at customer experience grow revenues 4-8% above the market. -Bain & Company

40% of customers begin purchasing from a competitor because of their reputation for great customer service. -Zendesk

How we help you

Measure Success

Industry Benchmarks Net Promoter Score Top Dealer Award Knowledgeable Insights Connection to your Organization Responsive Rating Accurate Service

What’s in it for me?

Dealer experience focused survey, not product focused
Industry Benchmarking
Parts, Service, Sales, Rental, and Precision Ag Surveys

Choose who, when and how often to survey customers
Get specific department data and reporting features
Get feedback within 2 weeks of interaction

Program Design

Setup

Be up and running in as little as 24 hours. SATISFYD integrates with ADP, DIS, NDS, PFW, EBS, JDIS/EQUIP and more.

Execution

Fully automated customer information, survey distribution, and processing. Email, SMS, Paper, and Phone survey response options; returned surveys imported daily.

Reports

24/7 access to reports and feedback via web and mobile applications. Learn more about SATISFYD Precog by clicking here!

Dealer Spotlight

How did you use the program specifically for your needs
The department manager for the survey follows up on every survey with comments on anything that is negative, neutral, or suggestions so we can clearly understand what the customer is needing, wanting, etc. Many times we can solve problems very quickly and proactively, as without this survey many times we wouldn’t have known. The follow up also happens on ratings of 3 or less on 5pt scale or 7 or less on 10pt scale.

What outcome did you achieve from using this program?
We have drastically increased our overall rating in locations where it was poor. We have also been able to correct some errors or situations where we could get better. It’s great because we can follow up with that specific customer on a change we made that was a suggestion of theirs. There are also specific things we identify through the survey follow up on coaching moments with employees that we can use to improve.

Would you recommend SATISFYD? Why?
Absolutely I would recommend, especially if there is good follow up with customers. Most customers are surprised when we call and follow up as they say most of the time no one ever calls on survey responses.

Tom Schuneman, GM, Schuneman Equipment

Schedule a demo today!

Click here to get answers to some of your frequently asked questions.