Voice of the Customer

SATISFYD’s Voice of the Customer (VoC) solution gives you the tools to gather and act on important customer feedback. Customer comments provide valuable insights that help drive innovation, improve profitability and generate demand for your products and services. VoC is the foundation needed to create a responsive, customer-centric environment at your dealership.

Why Get Customer Feedback?

3 out of 4 people have spent more with a company because of a history of positive experiences. -Oracle

Companies that excel at customer experience grow revenues 4-8% above the market. -Bain & Company

40% of customers begin purchasing from a competitor because of their reputation for great customer service. -Zendesk