Who we are

SATISFYD is a passionate Customer Experience Management Company dedicated to improving businesses by providing the opportunity to make better business decision based on customer and employee feedback.

It all started when Leigh and Ryan Condon created Strategic Feedback (SFI) in 1998, they had one client – a Fortune 500 agricultural equipment manufacturer. By offering an effective enterprise-level Customer Experience Management (CEM) program, they helped the client and its dealers stay on top of customer issues until they were resolved.

The client list grew, and so did SFI’s reputation for successful CEM. Using the same tools, SFI created a database-driven parts and service application. Designed to provide dealers across the country with feedback from their customers, it was aptly named SATISFYD (Professional).Today, Ryan Condon continues to lead with the same grit that his dad did when they started the company a dozen years ago. The insights he gets from clients, staff and industry fuel his vision of innovation and improvement for the benefit of manufacturers and dealers everywhere.

Careers and Growth

There’s a lot going on at SATISFYD, and our wide variety of roles means your career can change and grow in many ways. We empower our employees to make suggestions, take ownership of their roles, and shape their own development. All we ask you to bring to the table is ambition and energy, plus the commitment to doing the very best job you can. As your skills develop, your responsibilities can grow.


We live and breathe the energy of an always-growing, positive-thinking, fast-moving company. It’s this excitement, and passion for great ideas and new thinking that inspires us to be the best we can be everyday.


SATISFYD offers our associates the opportunity to choose from a variety of flexible benefit plans designed to meet individual and family needs. We offer a competitive compensation and benefits package that include Medical, Dental, 401k, LTD, Vacation, etc.

SATISFYD’s open positions: