For the purposes of this policy, SATISFYD defines the term “client” as a business with which SATISFYD has an established relationship, “customer” as a customer of a SATISFYD client, and “respondent” as an individual who takes SATISFYD’s surveys independent of SATISFYD’s clients.
INFORMATION SATISFYD COLLECTS
SATISFYD collects survey and other market research data about individuals’ usage of products and services. The data is used by SATISFYD clients to improve their products and services.
SATISFYD does not receive, use or collect personally identifiable information, such as names, addresses, phone numbers and e-mail addresses, except under the following circumstances:
When an existing or prospective client goes to www.SATISFYD.com to request a demonstration of a SATISFYD product, he or she must provide contact details including person-specific information (name, title, phone number and e-mail address) and organization-specific information (name and address). SATISFYD uses this information solely for the purpose of contacting the interested party and scheduling demonstrations. SATISFYD does not share any PII collected on its www.SATISFYD.com website with outside parties.
When SATISFYD surveys customers on behalf of its clients, it receives customers’ personally identifiable information from its clients. SATISFYD enters into confidentiality and non-disclosure agreements with clients that legally obligate SATISFYD to protect the personally identifiable customer information it receives and use it only for the purposes specified in the contract. From time to time SATISFYD may collect personally identifiable information during a survey, if requested to do so by a client. This personally identifiable information will be shared with the client, and will be used as described in that survey.
SATISFYD may, with the written consent of its clients, ask questions of customers for whom it has received personally identifiable information, and bundle and sell those responses in an aggregate form. Before providing any survey results to third parties, responses are stripped of personally identifying or client-identifying information, aggregated, and adjusted using SATISFYD’s proprietary methodologies.
When SATISFYD surveys respondents on its own behalf, it typically does not collect or have any other access to personally identifying information. If SATISFYD does request personally identifiable information during a survey, it will use the personally identifiable information as described in that survey. When SATISFYD provides resulting proprietary research to third parties, it sometimes reveals individual responses, but these do not contain any personally identifying information.
SATISFYD does not collect or receive sensitive personal information such as: credit card numbers, social security numbers, financial account and transaction information, political opinions, religious or philosophical beliefs, or trade union membership. SATISFYD does collect demographic information for statistical purposes. Responses to demographic questions are entirely voluntary.
SATISFYD’s mobile reporting application, used by SATISFYD’s clients, uses third-party services to gather data on application usage and stability. This data is shared only with the relevant client. A user may unsubscribe from tracking through the user settings screen within the mobile application.
PROTECTION OF PERSONALLY-IDENTIFIABLE INFORMATION
SATISFYD is not in the business of selling or renting personally identifiable information gathered in the course of client work to third parties. SATISFYD shares information with third parties, such as its clients, only as described in this policy or as described at the time information is collected. For example, SATISFYD may, at the request of a client, ask you for your email address so a client can follow up with you about your responses to a survey. The provision of such information is typically voluntary, and at all times participation in a survey is, of course, voluntary.
Individuals may choose not to participate in SATISFYD’s research. An opt-out choice is included in each communication to individuals, and those who exercise it will be added to SATISFYD’s opt-out list for the relevant client within ten (10) business days of unsubscribing. For each client, SATISFYD does not send survey invitations to any e-mail address on the applicable opt-out list. SATISFYD also provides its opt-out lists on a timely basis to its clients and third party agents so that they may properly update their records.
Individuals may elect to opt out at any time from receiving email from SATISFYD and are under no obligation to take surveys sent to them. Individuals who wish to reverse an earlier unsubscribe option may contact SATISFYD’s Privacy Contact (see contact information below) to change their opt-out status.
Customers and respondents may contact SATISFYD (see Privacy Contact below) at any time if they feel there is an error in their personal information. Because SATISFYD generally receives and retains personal information as an agent of its clients, it will usually refer individuals reporting inaccuracies in their personally identifying information to the originating source for correction.
SATISFYD acknowledges that individuals have the right to access the personal information/data that we maintain about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to email@example.com. If requested to remove data, we will respond within a reasonable timeframe.
Subsequent to verifying the identity of a person making a request, SATISFYD will respond to a request for offline access to personal information within 30 days of receiving the request.
SATISFYD also provides an individual opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of their personal data, an individual should submit a written request to firstname.lastname@example.org.
THIRD-PARTY PARTNERS & ONWARD TRANSFER
From time to time, SATISFYD may contract with third parties to perform functions necessary for its research operations and, under the terms of those contracts, may transfer data to those third parties. SATISFYD requires, via written contract, any such third party to provide at least the same level of privacy protection as put forth in this policy.
SATISFYD may also be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, SATISFYD is potentially liable.
SATISFYD takes strict physical, technical and procedural measures to keep information secure by:
- Housing data in physically secure facilities that are monitored 24 hours a day, seven days a week
- Protecting network from inappropriate access through continuous firewall protection, anti-virus protection, and identification, authentication and authorization procedures
- Transmitting certain data securely through secure socket layers (SSLs)
- Encrypting certain data
- Destroying all media and documents containing personally-identifiable information before disposal
- Strictly limiting personally-identifiable information to key personnel and requiring ALL employees and contractors to sign non-disclosure and confidentiality agreements
- Using incident detection, response and escalation procedures
ENFORCEMENT & DISPUTE RESOLUTION
PO Box 302
Naperville, IL 60533
Attn: Chief Executive Officer
SATISFYD has committed to respond to complaints and to provide appropriate recourse at no cost to you. If we fail to respond within that time, or if our response does not address your concern, you may contact JAMS (www.jamsadr.com), which provides an independent third-party dispute resolution mechanism based in the United States. If neither SATISFYD nor JAMS resolves your complaint, the Privacy Shield Panel, a binding arbitration mechanism provided under the Privacy Shield program, may be available to you.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
When requested by legal authorities to disclose personal information, SATISFYD will inform the court of various factors justifying confidentiality and respondent anonymity. However, SATISFYD may be required by law to disclose personal information where judicial or other governmental subpoenas, warrants, or orders are properly issued. Individuals’ unsubscribe option in no way limits SATISFYD’s use, disclosure or distribution of personally-identifiable information to the extent such use, disclosure or distribution is required by law, court order or other valid legal process.
SATISFYD does not knowingly collect personal information from any individual under the age of 13.
NOTIFICATION OF CHANGES
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.
If you have any questions or comments about this privacy statement or the practices of this site, please contact SATISFYD by e-mailing support@SATISFYD.com, calling (630) 276-7900, or writing Attention: Privacy, SATISFYD, Inc., PO Box 302, Naperville, IL 60566. SATISFYD responds to non-frivolous privacy-related requests in a timely fashion, not to exceed ten (10) business days.
Effective date: January 24, 2004. Last reviewed and updated July 12, 2013