AUSTIN, Texas – Feb. 12, 2020 – SATISFYD, a global leader in customer and employee excellence in the heavy equipment industries, today announced that its innovative customer satisfaction platform can now be implemented via email, text and telephone for EQUIP users, directly from their EQUIP account. This new integration will significantly streamline the survey and data collection process as well as increase response rates.
“SATISFYD continually seeks ways to enable and simplify the connection between companies who rely on us and their customers,” said Ryan Condon, Founder and CEO of SATISFYD. “By enabling our customers to survey their target base directly from EQUIP, we eliminate a step for them, which makes the survey and data collection process much more straightforward for them. It will also increase response rates and therefore generate more data to help guide future business practices.”
SATISFYD’s Voice of the Customer and Voice of the Employee platforms power confidential, comprehensive and responsive mechanisms that measure customer and employee satisfaction and empowers dealers to identify areas that will support their commitment to excellence in the field. SATISFYD Reviews platform helps companies cultivate, monitor and manage their online reputation as well as leverage their positive customer reviews as powerful marketing tools.
SATISFYD is an expert in customer and employee experience processes in the heavy equipment industry. Over one thousand equipment dealers use SATISFYD’s solutions to help recognize, respond to and resolve issues identified by their customers, thus enabling them to improve customer satisfaction, retention and overall revenue.