Brought to you by Jim Facente, President of Creative Sales Solutions.

There are three common mistakes most parts and service employees make when working with customers. Most employees aren’t aware they make these mistakes but the heavy toll is on a dealership’s bottom line and the tens of thousands of dollars lost each year in lost sales?

While some mistakes are forgivable, some aren’t, especially those that
• Offend customers
• Destroy customer loyalty
• Cost dealerships money

This webinar will show you how to avoid common mistakes and how top performers avoid these blunders to create an exceptional customer experience. Attend this session to find out what the three mistakes are.