SATISFYD, a Customer Experience Management (CEM) software company, was recently named to Inc. Magazine’s 2012 list of the fastest growing privately held companies in the U.S. SATISFYD works closely with manufacturers and their distribution channels to drive growth through improved customer relationships. SATISFYD conducts customer experience management activities in 71 countries using a technology-based solution that is translated and supported in 31 languages.
Founded in 1998 by a father and son team, SATISFYD quickly outgrew the two-person team. Now, backed by a strong professional team and a completely redesigned, robust Software as a Service (SaaS) platform, the company experienced strong revenue growth from 1998-2011, earning its place on the prestigious 500|5000 list.
“Getting recognized as one of Inc.’s fastest-growing companies is an exciting honor,” said Ryan Condon, CEO and co-founder of SATISFYD. Other 2012 Inc. magazine honorees include Microsoft, Pandora, Oracle, Intuit, and Facebook.
“We hope to be on the list year after year by servicing our clients well and growing our reputation in the industries we serve. We understand that outstanding service separates the good from the great companies,” added Condon.
Despite a lackluster economy, Condon sees a strong environment for CEM providers as economic realities underscore the need for having a deeper understanding of your customer and responding to customer issues quickly. “If the economy continues to stagnate, lost customers will not be easily replaced,” explained Condon.
SATISFYD’s SaaS application gives clients the ability to view information about their customer on-demand across the enterprise, so they can better manage customers. Just like their dealer and manufacturer clients, the SATSFYD team works hard every day to deliver the same “WOW” experience to their customers. SATISFYD was among the Inc. 500|5000 companies honored at a Conference and Awards Ceremony held in Phoenix, Ariz., at the Marriott Desert Ridge Resort & Spa on Oct. 3-5.
SATISFYD engineers database-driven survey and customer feedback processes. It owns and operates the SATISFYD Program. SATISFYD specializes in customer experience programs for equipment dealers who continue to benefit from the company’s growth during the past 14 years. To learn more about SATISFYD and its services visit online at http://www.SATISFYD.com or call 1-800-562-9557.