AUSTIN, Texas – July 22, 2020 – SATISFYD, a global leader in customer and employee excellence in the heavy equipment industries, today announced that it has improved its industry-leading customer satisfaction survey program to provide an improved experience for survey takers. The new platform features clean visuals and an easy-to use graphical user interface, as well as enhanced question and response design that will allow customers to complete surveys in less time. The new platform is ideal for customers completing surveys on mobile devices, which includes an increasing number of overall respondents.
“As we advise our customers to do, we constantly monitor customer satisfaction and adapt our products and services accordingly,” said Ryan Condon, founder and CEO of SATISFYD. “Through careful review of the behavior patterns of people responding to our surveys, including the technology they use to complete the surveys, we identified some adjustments we could make to our platform to make our surveys easier to access and use. This new platform design reflects that effort and we are already seeing response rates increase as a result.”
SATISFYD’s Voice of the Customer and Voice of the Employee platforms power confidential, comprehensive and responsive mechanisms that measure customer and employee satisfaction and empowers dealers to identify areas that will support their commitment to excellence in the field. SATISFYD Reviews platform helps companies cultivate, monitor and manage their online reputation as well as leverage their positive customer reviews as powerful marketing tools.
SATISFYD is an expert in customer and employee experience processes in the heavy equipment industry. Over one thousand equipment dealers use SATISFYD’s solutions to help recognize, respond to and resolve issues identified by their customers, thus enabling them to improve customer satisfaction, retention and overall revenue.