Brought to you by Jim Facente, President of Creative Sales Solutions.

One of the most challenging things to deal with in a dealership is handling customer issues and complaints. When a customer constantly complains, makes demands and is never satisfied, it’s natural to lose motivation for working with this type of customer.

In this 45-minute power packed webinar you’ll learn:
• How to deal with the constant complainer
• What to say to keep the customer happy when you don’t have the part in stock.
• How to deal with product or service problems
• When to “Let ‘Em Have It”
• How to handle demands that cannot be done
• When to send the customer to the competition.

This webinar will also show you how to avoid common mistakes many people unknowingly make that insight, upset and create many customer problems.