An advanced platform for Customer Experience Management at an Enterprise level
We are Global
SATISFYD Enterprise was founded on robust capabilities for collecting Voice of the Customer (VoC) data using multiple survey modalities and face-to-face interviews. SATISFYD’s Data Collection Group is focused on implementing global, multi-language, multi-mode data collection with active efforts in 70+ countries worldwide.
Our team ensures that you are maximizing value through optimal approaches, depending on client offering, response volume goals, country cultural requirements and changing country-specific privacy laws.
The SATISFYD Precog tool is a fully hosted, highly scalable customer experience platform that is currently supported in 31 languages and is accessible by 70,000 users worldwide.
Our approach provides our clients with zero internal infrastructure costs and an ever improving application, driven by user feedback. Precog has been engineered to have the flexibility to be highly customized to your specific business need, existing terminology, data, workflows and requirements. SATISFYD also retains a cross client consistency that allows for 10 software update releases per calendar year, driving improved client value.
For more information on SATISFYD Precog, click here.
Customer Success Team
The SATISFYD Customer Success Team has evolved out of the belief that no two clients are the same. Each client has very specific needs that can result in changes to data collection approaches, application enhancements and training.
Our people work directly with you to translate business goals into new and improved processes, application enhancements and stakeholder engagements. We do all this to ensure you achieve the level of customization that your program deserves and deliver value to internal and external users.