SATISFYD Integrates with CustomerTrax

AUSTIN, Texas – January 15, 2019 –  SATISFYD, a global leader in customer and employee excellence in the heavy equipment industries, today announced that its innovative customer satisfaction platform is now integrated with CustomerTrax. This new integration allows SATISFYD’s customers to view Customer Scores and Issues in Handle, streamlining access to the detailed information generated via the Voice of the Customer survey process.

“SATISFYD enables a deep connection between companies and customers. Making it easy for our customers to access the data is an important part of that,” said Ryan Condon, Founder and CEO of SATISFYD. “We prioritize integrating our platforms with the common tools already in use by      our customers, and we are delighted to add the integration with CustomerTrax to our growing list.”

Handle by CustomerTrax is an updated approach to CRM that shrinks and unifies processes from start-to-finish by minimizing data entry and automatically integrating data from all sources (and even passing it on between steps). This cuts back on the number of steps a team has to go through in each workflow, and fosters long-term, company-wide behavioral change through the unique, 7-step process mapping and CRM implementation process. More information about Handle is available on the CustomerTrax website.

SATISFYD’s Voice of the Customer and Voice of the Employee platforms power confidential, comprehensive and responsive mechanisms that measure customer and employee satisfaction and empowers dealers to identify areas that will support their commitment to excellence in the field. More information about how to connect a CustomerTrax account with SATISFYD is available in the Customer Experience Learning Center.

SATISFYD is an expert in customer and employee experience processes in the heavy equipment industry. Over one thousand equipment dealers use SATISFYD’s solutions to help recognize, respond to and resolve issues identified by their customers, thus enabling them to improve customer satisfaction, retention and overall revenue.