SATISFYD dealers in the agricultural industry can now use SATISFYD Precog to survey their Precision Ag clients. The Precision Ag Survey Solution adds a key market segment to the SATISFYD Voice of the Customer Solution, supporting dealers in their efforts to understand, meet and exceed all their customers’ expectations. Phone and electronic surveys allow dealers to obtain actionable insights from tools including metric analytics, reporting, issue escalation, and lead generation.
Emilie Spalla, Vice President of SATISFYD shared, “We are excited to add this service to our dealer solutions suite. Our mission is to help dealers identify and act on opportunities uncovered from their customer feedback. To provide the best customer experience you need to understand what is going on throughout your entire organization, and we believe our new solution will give dealers the insights and information to both keep and gain loyal customers. “
The SATISFYD Voice of the Customer Solution is made for dealers. It captures Customer Experience feedback data on an on-going basis and integrates with dealers existing business systems to generate surveys based on recent transactions for parts, service, sales, rental, and precision ag departments. Comprehensive reports provide detailed analytics, trends and industry benchmarks.
SATISFYD engineers database-driven survey processes designed to capture customer and employee feedback. It specializes in customer and employee experience programs for equipment dealers. To learn more about SATISFYD and its services visit http://www.SATISFYD.com or call 1-800-562-9557.