SATISFYD’s Mystery Shop program evaluates the consistency of the customer experience across multiple locations to provide both a baseline of current day-to-day performance and actionable location-specific feedback for employee training.
Using anonymous industry-experienced shoppers, Mystery Shop benchmarks real-life experiences at your location against best-in-class standards, and pinpoints areas for improvement.
SATISFYD’S approach delivers better accuracy because it automatically combines the multiple streams of customer and employee insights that drive effective goal setting and organizational improvement. Our continuous measurement process drives consistent delivery.
By aligning your organization with clearly defined practices, Mystery Shop is an invaluable tool for elevating and sustaining the ultimate customer experience.
Mystery Shoppers call or visit your locations and report their experiences. We then evaluate each location against a specific checklist of key areas.