Brought to you by Jim Pancero

Would your customers describe your sales support and service departments as amazing and the reason they buy from you? We know your service team is good, but are they good enough to become better than your competitors and a major contributor to your competitive selling advantage?

Buyers have changed. Gone are the old days of the “Good old boys” approach to sales support where everything was handled through your customer’s buddy…your sales rep. Today’s buyers expect immediate support and answers from all members of your sales and support team. Even your delivery drivers and receptionists are now talking, and trying to help your customers. How much attention, coaching and training lately have you invested in building the competitive edge of your sales support team?

This information-intensive webinar will help you analyze and refocus your customer service utilizing the latest sales support structures and process “templates” you can take to help your service team move to the “Amazing!” level with your most important customers. A detailed program electronic workbook and coaching guide will be provided to all attendees.

Jim has also worked closely with John Dealers for the last ten years having successfully conducted seven different two-day training programs for over 3,500 John Deere dealer Principals, Sales Managers, Parts & Service Managers as well as Outside and Retail sales people.

Join Jim as he presents completely new immediately-implementable ideas to help you and your John Deere service team take advantage of the latest customer service “Best Practices.”