Frequently Asked Questions

Customer results are updated daily to support immediate follow-up.

Surveys are mailed on a weekly basis.

SATISFYD is a trusted process that is being utilized by 1,000+ dealers and manufacturers around the world in 70 countries and 40 different languages. The process has been operating for over 16 years.

Dealers have tried to replicate our process, but ultimately find that surveying is inconsistent, results are inconclusive, and the administration is time consuming. Customers prefer answering a third party vendor survey versus a suvey from people that they do business within the dealer.

Yes, with over 20 years of experience and the help of a senior data analyst, we have formulated the survey questions that drive the highest results.

Surveys are a proven method of improving customer retention. Studies have proven that a single lost customer can cost your dealership over $2 million dollars over the customer‘s lifecycle of purchases. Surveys support business decisions that result in a high-quality customer experience.

We are currently compatible with CDK, JDIS/EQUIP, DIS, NDS, EBS, RIMMS, ADP, Charter, PFW, and more. If you do not see your business system listed, please contact We are continually adding to our list.

Yes, SATISFYD Professional offers packages that include insightful quarterly reports.

The SATISFYD application has a survey selection logic that generates surveys. All you need to do is update the system with new customer names and contact information.

The SATISFYD application will provide a report dashboard that will provide easy viewing of survey score results.

Typically, surveys are received within 10 days of their purchase or dealer visits for paper surveys.

By contacting SATISFYD sales representative at

A guaranteed survey is a guaranteed number of surveys responses. SATISFYD will deploy our call center to conducted surveys by telephone. The phone survey process increases response rates significantly therefore, we can guarantee your required number of survey requests.