Customer & Product Support Specialist
For over 20 years SATISFYD has provided solutions to large manufacturers and their dealers for tracking, analyzing and improving the customer and employee experience. With our SaaS (Software as a Service) solution, companies access feedback from customers on demand, learn about issues quickly and prioritize them for efficient resolution. We help businesses improve customer retention, increase sales and drive organizational change. We have delivered solutions in 70 countries, 50 languages with a scalable technical architecture and sourcing model that allows for rapid scale. We are passionate about creating balanced success for our customers, employees and families.
We are seeking a Customer and Product Support Specialist with entrepreneurial spirit, a self-starter and results-oriented to join the team. The primary responsibility of this position is to maintain strong customer relationships through service excellence and operational improvements. This person will perform technical tasks, monitoring automated survey processes, providing product and customer support using JIRA application product planning tool. The Customer and Product Support Specialist will be responsible for fixing reliability issues and tracking service metrics. The successful candidate will be a collaborative team player and be detailed oriented with strong problem-solving skills.
SATISFYD is a small and high-performance team that has been fully remote for the last 10 years. Our core values encourage a trusting and flexible work environment. We believe that maintaining a work/life balance creates a more productive and fulfilling experience for everyone. SATISFYD is a great place to work for technically oriented, self-directed and collaborative individuals committed to a positive customer experience.
Resumes should be sent to Careers@SATISFYD.com