Employee Incentive Programs: How to Incorporate Customer Experience Results
Incentive programs can boost performance by anywhere from 25-44% (Incentive Research Foundation). In a customer-focused dealership, it’s important to measure more than throughput, revenue, and fill rate. Without including customer experience scores, employees may decide to work towards meeting one goal at the expense of your customers.
Read this eBook to learn best practices on how to establish customer experience goals that align with corporate goals because businesses that grow customer retention rates by as little as 5% typically see profit increases from 25% to 95% (Bain & Company).