Select equipment dealers throughout the United States and Canada learned how they rank with their customers and compare with their competitors as SATISFYD, a Customer Experience Management (CEM) software company and leader in customer satisfaction surveying, recently released a list of the top scoring dealers. Those represented on the SATISFYD 220 List achieved the highest overall ratings in their region based on their customers’ willingness to recommend their dealership to others, in 2014 survey results. More than 1,000 construction equipment and agricultural dealerships competed for the honor.
“This year we are reporting the top scoring dealers in each of 10 U.S. regions, rather than nationally,” said Ryan Condon, CEO and founder of SATSIFYD. “Since most dealers compete for customers at the local level, we felt this was a more meaningful measure for dealers.” The top 20 dealers in Canada are also recognized.
Equipment dealerships on the SATISFYD 220 List were identified from SATISFYD survey data that measures customer feedback on dealership sales, customer service, and parts department performance. U.S. regions include Central, Great Lakes, Mid-Atlantic, Midwest, Northeast, Southeast, Southern, Texas + LA, Upper Midwest, and West.
Green Iron Equipment in North Dakota made the SATISFYD 220 List as one of the top performing dealers in the Upper Midwest region. LeAnn Nelson, marketing coordinator at the company, said, “It’s gratifying to know that our customers appreciate the effort we put forth to meet their needs. Such feedback lets us understand what we are doing right and what needs to change. We also like knowing how we compare to our competitors.”
SATISFYD works closely with equipment manufacturers and their dealers to drive growth through managed customer relationships. SATISFYD helps dealers recognize, react and resolve issues identified by their customers, thus empowering them to improve customer satisfaction and increase customer retention.
SATISFYD engineers database-driven survey and customer feedback processes. It specializes in customer experience programs for equipment dealers. To learn more about SATISFYD and its services visit online at http://www.SATISFYD.com or call 1-800-562-9557.