September 2018, Naperville, IL — SATISFYD announces the release of their new Integrated Dealer Solution for Transactional Electronic Survey Options using CDK.
CDK’s partnership with SATISFYD gives CDK users the tools to automatically email and text customer surveys for parts, services, and sales departments. Through a seamless data transfer, SATISFYD distributes surveys on the dealer’s behalf and provides dealers with comprehensive customer satisfaction scores, reports, and analytics by location and department.
Using this new Voice of the Customer integration dealers can collect customer feedback on an on-going basis both easily and affordably, identify opportunities for customer engagement, and gain insights to improve and grow their business.
Aaron Boggs of Finch Services is a strong supporter of the CDK/SATISFYD partnership. “We looked at the technology behind our partnership with CDK to help our teams focus less on numbers and hone in on the customer experience” … “The customer satisfaction scores and insights have been the benchmark for a successful refocus on the customer”. You can read more from Aaron on how Finch Services takes advantage of this integration by clicking here
The SATISFYD Voice of the Customer Solution is made for dealers. It captures Customer Experience feedback data on an on-going basis and integrates with dealers existing business systems to generate surveys based on recent transactions for parts, service, sales, rental, and precision ag departments. Comprehensive reports provide detailed analytics, trends and industry benchmarks.
SATISFYD engineers database-driven survey processes that capture customer and employee feedback. SATISFYD specializes in customer and employee experience programs for equipment dealers. To learn more about SATISFYD and its services visit satisfyd.com or call 1-800-562-9557.