SATISFYD announced its 2011 Dealers for outstanding Customer Satisfaction. Rankings were based on their customers’ willingness to recommend their Parts or Service Department to others. Results were gathered through the SATISFYD® customer experience management program built specifically for dealers. The following Parts Departments and Service Departments achieved the highest ranking out of nearly 1,000 participating dealers:
Parts Department Winners:
Neff Co., Avon, Ill. – Highest ranked Ag dealer
Flint Equipment Co., Macon, Ga. – Highest ranked construction dealer
Bramlett Implement, Inc., Stephenville, Texas
B.E. Implement Partners, Lamesa, Texas
Nortrax Southeast, W. Melbourne, Fla.
James River Equipment, Mount Gilead, N.C.
Service Department Winners:
Hurst Farm Supply, Inc., Lorenzo, Texas – Highest ranked Ag dealer
James River Equipment, Charlotte, N.C. – Highest ranked construction dealer
Blackmount Equipment, Inc., N. Haverville, N.H.
Golden Rule, Inc., Johnson, Kan.
Murphy Tractor & Equipment, Inc., Gering, Neb.
Nortrax Midwest, Monico, Wisc.
Kristin Rockwood, vice president of Sales for Strategic Feedback, presented 3 ’x 5’ banners and congratulatory letters to each winner. “Customer satisfaction is a critical part of long-term dealership success,” said Rockwood. “I continue to be impressed at how these top-performing Parts & Service departments set themselves apart by using the SATISFYD® program.”
SATISFYD owns and operates the SATISFYD Program. SATISFYD has specialized in customer experience programs for equipment dealers for the past 14 years.