A Strategic Startup
When Leigh and Ryan Condon created SATISFYD in 1998, they had one client – one of the world’s largest global agricultural equipment manufacturer. By offering an effective enterprise-level Voice of the Customer solution they helped the client and its dealers stay on top of customer issues until they were resolved.
Next, they created ‘SATISFYD for Dealer’ a transaction based parts and service feedback solution. SATISFYD for Dealer was designed to automatically extract data directly from dealers’ business system and provide very quick turnaround feedback from customers. In the fast paced and highly competitive environment this approach yielded great information with which action could be taken and results realized.