Join Us

Opening in 1998, SatisfYd provides solutions to large manufacturers and their dealers for tracking and improving the customer experience.  Through a targeted survey process and database-driven web application, companies access feedback from customers on demand to learn about issues quickly and prioritize them for efficient resolution.

The SatisfYd Team is dynamic group of people who thrive in a fast paced, challenging work environment.  We strive to deliver top notch service to our customers and employees alike.  We are looking for smart, fun, forward-thinking problem solvers to join us on our mission to grow our world-class customer experience management offering.

Current Job Openings:

Software Engineer
Project Manager
Business Analyst

 

 

Software Engineer

About the Job

This is a terrific opportunity with a truly cool, fast-growing company in the Chicago area.   Are you an innovative and dedicated software engineer with great team skills?   If so, read on…

Since 1998 our company has provided the best solutions to large manufacturers and their dealers for tracking and improving the customer experience. Through a targeted survey process and database driven web application, companies access feedback from customers on demand to learn about issues quickly and prioritize them for efficient resolution.

Our Team is dynamic group of people who thrive in a fast paced, challenging work environment. We strive to deliver top notch service to our customers and employees alike. We are looking for smart, fun, forward-thinking problem solvers to join us on our mission to grow our world-class customer experience management offering.

Qualified candidates must have strong software development experience, be able to effectively convey their ideas and opinions in an Agile team environment, have strong problem solving skills, and be able to quickly learn new technologies and processes. Qualified candidates will be service oriented, genuine, conscientious, persistent, and be able to thrive in a fast-paced environment with varying internal and external client needs and requirements. In addition, strong candidates will possess the ability to multi-task while maintaining a positive, achievement oriented attitude and demeanor with both internal and external clients. Qualified candidates will feel comfortable being a go-to person as well as mentoring other team members.

This position requires a flexible schedule which could on occasion include working evenings, weekends or holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Collaborates with business stakeholders to translate business needs and functional value packages into implementation specifics and solution options.
2. Provides rough estimates of work-effort needed to stakeholders and planning teams.
3. Collaborates within the development team to assess the capacity for work, form sprint and release duration-based work commitments, and divide work responsibilities between team members.
4. Provides daily status to the team, tracking progress on a shared project timeline.
5. Analyzes individual and team based work performance and provides articulate feedback and problem solving via regular retrospectives.
6. Produces whiteboard designs, wireframe mockups, and functionality prototypes ensuring that solution options comply with architectural direction and the client’s needs.
7. Produces clean, efficient, reliable, and maintainable code.
8. Looks for and makes recommendations for ways to improve the quality of the code-base.
9. Performs unit testing on produced code.
10. Collaborates with analyst team to plan testing activities and helps regression test the systems
11. Participates in the change management process, produces documentation and helps planning deployment activities.
12. Promotes tested and approved code through the environments.
13. Collaborates with the infrastructure team on implementation needs, capacity needs, issue resolution, and performance tuning.
14. Collaborates with the tier 1 support team on product and platform based issue triage and resolution.
15. Provides emergency / off-hours outage and disaster recovery triage and support.
16. Monitors the maintenance and minor enhancement backlog queues and works to continually improve the software products.
17. Supports client and vendor integrations, acting as a technical liaison through the user acceptance phase.

 REQUIRED SKILLS, KNOWLEDGE, AND CHARACTERISTICS:

1. BA or BS preferred.
2. Minimum of five years of related software development experience.
3. Ability to work well in both a team environment and independently without close supervision.
4. Excellent verbal and written communication.
5. Excellent computer skills.
6. Demonstrated aptitude and desire to quickly learn new software and technologies.
7. High attention to detail.
8. Self-starter with ability to multi-task.
9. Required development experience with the C# .NET language, ASP.NET framework, and Microsoft SQL Server.
10. Required experience working with source control systems and working with testing tools (unit testing, regression testing, load testing.)
11. Preferred experience includes working with JQuery to deliver simple and clean web-based user interface.

Desirable experience includes working with Microsoft Visual Studio (2010 Ultimate), Microsoft Message Queuing (MSMQ), and Microsoft SQL Server Reporting/Analysis Services

 
 
 

Project Manager

About the Job

We’re looking to hire a Project Manager in the Chicago area.   Are you the one?

The Project Manager is responsible for client set-up and ongoing maintenance for data collection, data reporting, CRM and on-line services.  With the possibility to work from your home, the Project  Manager will ensure that the client’s account is setup and maintained according to the plan and that necessary information is communicated to the Client Manager to allow them to build, change and maintain the account plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Set up new services and facilitate ongoing updates (survey and cover letter customization, unit/specialty/provider tables, peer groups, demographic profile, report customization requests).
2. Use analytical skills to deduce sampling strategy.
3. Track response rates, minimum, and sampling to maximize data collection and achieve client’s goals with respect to use of data.
4. Solve problems related to errors in data collection and reporting.
5. Setup, maintain and verify account information (CRM –report cycles, delivery addresses, logging calls, client contact information, online administrative functions, verification of any lists distributed, perform audits).
   Provide support for service failures/recovery.
6. Act as an effective member of a team and cross-team product group.
7. Advise client on report interpretation (statistics, calculations, etc.).
8. Build and maintain relationship with the primary client contact and facilitate a collaborative team environment to break down barriers for our clients.
9. Collaborate with Relationship Executive and Client Improvement Manager to establish appropriate distribution methods, sampling, and reporting requirements.

 REQUIRED SKILLS, KNOWLEDGE, AND CHARACTERISTICS:

1. Bachelor’s degree in a related field is required.
2. Minimum of 5 years, quality improvement or IT project management experience.
3. Proven excellence in the support and service to complex and demanding customers is preferred.
4. Use of demonstrated analytical skills to identify, research, and solve complex problems with a sense of urgency.
5. Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills preferred.
6. Excellent written and verbal communication skills.
7. Strong organizational skills and attention to detail.
8. Ability to question, probe, and/or challenge clients in order to ensure the client’s ultimate needs are met.
9. Ability to handle multiple projects simultaneously while meeting strict deadlines.Keywords:   Customer Satisfaction, NPS, CSI, NetPromoter

 

Business Analyst

About the Job

 

We’re looking to hire a Business Analyst in the Chicago area. Are you the one?

Since 1998 our company has provided solutions to large manufacturers and their dealers for tracking and improving the customer experience. Through a targeted survey process and database-driven web application, companies access feedback from customers on-demand to learn about issues quickly and prioritize them for efficient resolution.

Our Team is dynamic group of people who thrive in a fast paced, challenging work environment. We strive to deliver top notch service to our customers and employees alike. We are looking for smart, fun, forward-thinking problem solvers to join us on our mission to grow our world-class customer experience management offering.

This position requires a flexible schedule which could on occasion include working evenings, weekends or holidays.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

1. Define the expansion of the our solution platform to serve new purposes or improve work flow as input to the software development process.
2. Create wireframe mockups to describe needed new functionality on the platform to provide instruction to the software development team.
3. Test and monitor the solution platform, including coordinating the deployment of new releases as output to the software development process.
4. Collaborate with sales team to probe, listen to and understand client needs where the solution platform is critical to achieving client satisfaction.
5. Confer with clients to explain the standard approaches taken by our platform to fulfill their specific needs.
6. Develop, document and revise system design procedures, test procedures, and quality standards to govern the software development process.
7. Consult with management to ensure agreement on solution principles and evolution towards achieving overall business goals.
8. Manage metrics to track how new features and/or products are impacting client retention and acquisition goals.
9. Read manuals, periodicals, and technical reports to continuously learn how to better deliver excellent solutions to the company’s client eco-system.
10. Research and propose third party computer software or hardware bringing high value, quick implementation solutions to our client eco-system.
11. Help exceed the Information Technology department objectives.

REQUIRED SKILLS, KNOWLEDGE, AND CHARACTERISTICS:

1. BA or BS required.
2. Three to five years of demonstrated experience required.
3. Excellent verbal and written communication.
4. High attention to detail.
5. Outstanding Customer Service.
6. Excellent computer skills and aptitude to learn new software and technologies.
7. Ability to work well in both a team environment and independently without close supervision.
8. Ability to simplify technical feature descriptions and map to achieving desired business outcomes.
9. Ability to decompose complex problems into succinct and independent scopes of work to achieve desired business outcomes.
10. Demonstrated experience working with Microsoft SQL Server Management Studio, defect tracking software, Microsoft Visual Studio Test Edition, and Microsoft Project

Desirable experience includes defining solutions based on the Microsoft Internet Information Server and Microsoft ASP.NET platforms